Aquilon was founded with the idea of bringing efficiency and transparency to the wholesale energy industry through innovative technology solutions. By working side-by-side with traders, settlement analysts, and financial professionals, Aquilon has developed a Software as a Service solution, Energy Settlement Network (ESNTM), for wholesale energy participants to reconcile all their transactions through on product.
Aquilon looks for individuals that demonstrate an entrepreneurial spirit and curiosity. Potential candidates can expect a fast-paced, fun, and challenging work environment surrounded by passionate and talented team members and industry experts.
The Customer Operations Analyst will be part of Aquilon’s Service Center Team. This group is responsible for the deployment of Aquilon’s proprietary ESNTM platform and focuses on the training and implementation of the ESNTM with large and small energy trading counterparties. This individual is the first line of communication between our product and the customers we serve. Whether via email or over the phone, the Customer Operations Analyst will ensure quick and effective troubleshooting, allowing our customers to maximize their usage of the ESNTM.
Essential Functions and Duties
The following duties and responsibilities reflect the essential functions for this position but do not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time based on business needs. To be successful the Customer Operations Analyst must: